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Technical Support Specialist

Bengaluru, Karnataka, India

Job Type

Full Time

About the Role

As a Technical Support Specialist, you will be responsible for resolving complex customer technical issues and supporting the team and the support operation. Critical strengths for this role would be motivated, keen to learn, vital customer service and technical problem-solving skills, and someone who embraces challenges.

Requirements & Responsibilities

Responsibilities

  • TSS will be responsible to provide chat and voice support to our clients

  • Responsible to provide timely and effective resolutions to our clients on basic to mid-level technical support queries via chat and calls

  • Responsible for responding to customers in an efficient and professional manner

  • Handles and resolves technical queries; identifies and escalates accordingly

  • Meets expectations regarding productivity as defined by the process or manager

  • Escalates necessary cases to the right level within the defined LOB (Line Of Business)

Requirements

  • Engineering graduate with 2 years of experience in Saas/product based company.

  • Ability to build skill metrics required for different roles in the support organisation and create training plans to fill gaps for individuals.

  • Ability to fluently communicate across live & virtual audiences

About the Company

Flyy is a Gamification platform. It is a powerful SaaS tool for gamifying Apps to acquire, retain & engage users and get more transactions done. Using Flyy, companies can create challenges for their users to take any action in the app and gamify the loyalty rewards via Scratch cards, spin the wheel, and leader boards and more.

Think of Gamified Scratch Cards Rewards like GooglePay, PayTM, PhonePay as a plug and play tool!

Some of the most prominent enterprises and startups like DealShare, Kotak, Raenaa Singapore, Avail Finance, Momspresso, Mintpro, Stucred and other large companies already trust flyy to increase and engage their user base.

Flyy is started by the founders of the successful all-in-one app, AppBrowzer which is used by OEM's like Gionee, Karbonn, Micromax.

The company was started in 2020 and backed by some of the prominent Angle investors from Singapore. Most recent funding was raised from marquee investors in Feb 2022 and now looking to scale.

If you are looking for a friendly place to work with amazing minds in the heart of Koramangala, Bangalore and have what it takes to be in a start-up, you will be hired. For more information, visit www.theflyy.com