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Omnichannel Marketing Automation Is Your Ticket to Customer Loyalty

Updated: Mar 21

“Wait, how do they know I was just checking this product out sometime back?”

This was my first experience with omnichannel marketing automation as a customer. One Saturday morning, I was happily scrolling through festive wears on a shopping website.

As an impulsive shopper that I am, I added a dress to my cart as soon as I liked it and exactly when I was about to make payment, bam!

My phone started ringing. It was a call from my dad. I spoke to him and later forgot about the dress.

Since it was a lazy Saturday, I continued scrolling through my phone, opened Facebook this time and saw the same dress pop up on my screen with a price drop.


The description said, “Great choice! But what is it doing in your cart when you should be slaying in it? Get it now!”

Such a personalised, rightly timed message actually made me go back to the shopping app and complete my purchase.

But I was totally unaware of the fact that it wasn’t a goodbye with omnichannel marketing.

I met omnichannel marketing automation again and this time, as a digital marketer.

Retargeting Website Visitors on Facebook

It was 2017 and I’d joined my first startup as a Digital Marketing Executive. For 2 weeks straight, I’d been running targeted Facebook ads.